Kerry is seeking a Caseworker to provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.

This includes work of a complex nature requiring the job holder to work independently and to liaise with senior level contacts. 

The successful candidate will have the following: 

• Demonstrable experience of casework, advice work or a similar role. 
• Good knowledge of one or more key policy issues – immigration, work and benefits, housing – and an ability to learn quickly in other areas. 
• Excellent verbal, written and communication skills. 
• Excellent interpersonal skills. 
• Excellent organisational skills and a methodical approach to record keeping.  

• Strong IT skills incl. Microsoft Office and Caseworker or similar. 
• Interest in current affairs and sympathy with Labour Party values.
   

Key Responsibilities: 

• Deal with daily queries from members of the public by phone or in person, taking the appropriate initial action to resolve or document or escalate their concerns or enquiries. 
• Gather information from constituents to progress or close the case in a sensitive and confidential manner. 

• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member. 
• Draft responses or respond to constituents on any issues raised on behalf of the Member. 
• Attend surgeries and other meetings to assist the Member in dealing with constituents’ issues.  
• Maintain up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework. 
• Ensure cases are dealt with in a sensitive and confidential manner. 

• Develop case work systems and procedures on behalf of the Member. 
• Ensure records of contact and case details with constituents remain up to date, confidential and in accordance with the Data Protection Act. 
• Effectively communicate with both external and internal contacts. 
• Provide secretarial services for relevant meetings and/or provide briefings. 
• Assist in the planning and running of events in the constituency. 

• Assist with issues-based campaigns. 
• Analyse patterns of enquiries and produce reports. 

 Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs pay staff in accordance with IPSA guidelines. 

Closing Date: 5pm, Thursday 18th May

Interviews:  Date TBC. Interviews will take place in Bristol.

Start date: Late June/ early July. 

Hours: The role is offered as a full-time post at 37.5 hours per week. Part-time/job share will be considered.

Salary:  £21, 529 – £34,599

Upon appointment, the successful candidate you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs pay staff in accordance with IPSA guidelines. 

Applications:

To apply, please send the following documents to kerry.mccarthy.mp@parliament.uk  

1. Your CV.
2. A covering letter outlining why you think you are suitable for the role.
3. An Equality and Diversity Monitoring form which can be found here.
4. The contact details of two people (including your current or most recent employer) who can provide a reference. References will not be taken up until after the interview date. 

If you have any questions about the role or recruitment process, please contact lisa.whiting@parliament.uk